Having some issues receiving the two-factor authentication (2FA) notification to approve a payment or new payee on your registered device? Don't worry; we'll have you back up and running in no time.
First things first, please check the below:
- Have you changed devices or uninstalled the app since setting up 2FA?
If the answer is yes, you'll need to reach out for help, so please don't worry about the other questions and jump to 'Still not working'. - Are notifications for your registered device switched on?
- Is your phone set to do not disturb or focus mode?
If it is, this will impact the 2FA process, so switch your phone to normal mode and try again.
Still not working?
If you've gone through this list and still need help, you will likely need extra support from our fantastic Customer Care team to get back on track. Please send an email to wecare@thriday.com.au, ensuring it comes from your email linked to your Thriday account with any relevant information that may assist (e.g. if you've checked the above, changed devices, a screenshot of the error message (with any personal data omitted)) and we will help get you sorted.